Policies

If you have questions, please contact us at 803-744-9392 and reference your order number.

 

Shipping Policy

Orders will typically ship 1-2 business days from the time the order is placed. All orders are subject to delay based on manufacturing approval. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed a few days. If there is a significant delay in the shipment of your order, we will contact you via email. For UPS Ground shipments, please consult  UPS transit times, as they are shown, when shipping from zip code 29205.

 

Production Policy

We are not responsible for:

  • Design errors including design and color selections introduced by customer during the artwork creation and transparencies included in artwork that render unexpected results.
  • Content including spelling, punctuation, and grammatical errors in customer's artwork, or due to customer input.
  • Incorrect file printing and folding, based on selected layout dimensions.
  • Color errors due to shifts in conversions from RGB, or spot colors to CMYK or Grayscale for printing.

 

Cancellation, Return and Refund Policy

All sales are final. Orders are not eligible for refund or credit. In unique cases, products may be exchanged, but the election to make an exchange does not create the obligation to make the same exchange for another product, or order. 

 

Damaged Orders

We are not responsible for damages to products delivered. We ship all products FOB, meaning all title and risk passes to you, the customer, when it leaves our location. Orders damaged or lost by a shipping agent may be reprinted and do not qualify for a full refund. Any expenses in expediting a reprint may be your responsibility. It is the customer's responsibility to contact and file a complaint with a shipping agent in the event of damage or loss.

 

Privacy Policy

All information that you provide is for our use only and will be held in strict confidence. We do not sell, trade or pass on any personal or business information provided.  We require only the personal information that is needed to fulfill your requests for products and services, administrative purposes, and provide services you specifically request. 

 

Security Policy

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, transaction information and data. Sensitive and private data exchange happens over a secure server (SSL) to encrypt your personal financial information.